Appauling service rendered

I have been a victim of Online ***** and ref number: ***.I logged this with their ***** dept abiut 3 weeks ago and spoke to some one a week ago, since then no response from them. Why must i keep calling ...where's the service to the loyal customer...im banking with you for almost 20 years and this is the type of service you render, no TCF taken into consideration.I called this morning and spoke to a Kelly Nosilela (was professional)she then transferred me to their ***** dept and whilst i was busy explaining again my story i was then transferred to a person by the name of Prince Khoza. This is really appauling services and i want this to be resolved by close-off business today. Im out of pocket for +/- R20000.00 and urgently want the money back today...You really needf to look at your risk controls,just should not have happended in the first place. I'm actually considering of moving my entire portfolio away from Standard Bank i feel your services are no longer by the standards you claim to have. I want an urgent adequate response today that my money is reversed into my account or else i will be taking this to the media and speak out.<br> <br>