Appauling, service from standard bank. Don't do your Will with them

Appauling service from standard bank the reason we decided to renounce our moms Estate /Will from them. It took us 2.5months since we reported our moms death. No communication whatsoever from them.after they agreed on renouncing the Estate now a Mr Langa is no where to be found. Left messages on his phone no response to emails as well. As we want to get the renunciation letter from them and the Will to register at the masters office. In order to receive the letter of executorship, in order to submit to a lot of departments, for our lives to go on. I discourage people to have the banks especially Standard bank to manage their estate when they are gone. Rather save it at home in a safe or pvt attorney to keep it for you. When you write a Will the idea is so the ones you leave behind don't suffer. The experience we having with standard bank they have no empathy, compassion, customer service, communication, worse during these hard times people loosing their loved ones and this type of service is the last thing they would want to experience during their grieving period. I have lodged to their complaints department, it's just there to make you feel you better, but there's no action from it. I'm so disgusted with their service. Till today the Langa person has not responded to us. I'm so disgusted with their service I'm going to close my daughters account and the investment I wanted to do with them have all gone down the drain