Appauling service

I had an account in 2009 and requested closure in 2010 or early 2011. In 2015 I got an SMS that I should FICA the account and went to the branch to enquire. The account was not closed and it had outstanding fees. I again requested the account to be closed but it wasn't. I went to orange farm branch 2017 to open an account and I was told the account still exist and has an outstanding debit balance and it's written off.

I spoke to Nomusa the manager who told me, she going to request statements for the time I requested closure and if these no request for it I have to pay the balance of which I'm not prepared to do not in a million years.

I went several times at that branch and no one has put notes on the account to show what was my query when ever I was there. This clearly shows how *********** is the branches consultants. I am not willing to pay fees I don't know about and I want the account reopened and all the charges reversed as I want to have an account with standard bank.

If the matter is not resolved by Friday I'm escalating it to the banks OMBAS.