BJ
Bianca J
1 reviews | Active since Apr 2013
04 Oct 2019, 12:02
Apparently they loose applications....
Apparently after numerous attempts Standard bank still loses credit applications... am not sure how... But to keep on reapplying hurts one's credit scoring, not that you care right? After contacting them for days on end and dealing with some person on their facebook forum, i had a lady calling me a few minutes ago casually asking me questions to actually fill the application again. Upon asking her if she is taking down an application, she said yes like i caught her out, and then again asking what happened to mine, she said that its gone missing from the system. NOT MY PROBLEM! Find it, because that means my personal information is lost and anyone can view it should they come upon it... POPI ACT!!!!
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Replies (4)
Standard Bank's replyOfficial
05 Oct 2019, 03:45Hello Bianca
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply05 Oct 2019, 03:45
Official
Hello Bianca
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
BJ
Thank you for your reply, however, this still doesn't provide me with a solution, I have sent through all the screenshots of emails sent to you guys with my documentation and Id & Ref number to the social media people, even on here. Still I am awaiting an outcome. Its been 10 days since I submitted an application online, and 10 days since I sent my documentation, though... here I am... Please find someone to give me a call!
Bianca J's updateReviewer Update
05 Oct 2019, 08:56Thank you for your reply, however, this still doesn't provide me with a solution, I have sent through all the screenshots of emails sent to you guys with my documentation and Id & Ref number to the social media people, even on here. Still I am awaiting an outcome. Its been 10 days since I submitted an application online, and 10 days since I sent my documentation, though... here I am... Please find someone to give me a call!
BJ
Bianca J's update05 Oct 2019, 08:56
Reviewer Update
Thank you for your reply, however, this still doesn't provide me with a solution, I have sent through all the screenshots of emails sent to you guys with my documentation and Id & Ref number to the social media people, even on here. Still I am awaiting an outcome. Its been 10 days since I submitted an application online, and 10 days since I sent my documentation, though... here I am... Please find someone to give me a call!
BJ
Bianca J's updateReviewer Update
08 Oct 2019, 12:53Still, today is the 8th. Not a single word nor call. Not even to apologize for anything. Nothing. Zilch, Zero, f*kol.
BJ
Bianca J's update08 Oct 2019, 12:53
Reviewer Update
Still, today is the 8th. Not a single word nor call. Not even to apologize for anything. Nothing. Zilch, Zero, f*kol.
BJ
Bianca J's updateReviewer Update
08 Oct 2019, 12:56and i submitted on the 26th of September, not even the reply to my initial complaint on here has come with any sorts of care, solution or resolution, NOTHING.
BJ
Bianca J's update08 Oct 2019, 12:56
Reviewer Update
and i submitted on the 26th of September, not even the reply to my initial complaint on here has come with any sorts of care, solution or resolution, NOTHING.