NS
Ntsela S
1 reviews | Active since Aug 2020
07 Aug 2020, 08:58
Appalling treatment of Senior clients
Your treatment of your senior non-resident clients is appalling. My mom has been trying to call you to make her credit card payments but you’ve sent her from pillar to post. Surely interest can’t be incurred if you make it impossible for her to make her monthly payments.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Aug 2020, 10:38Dear Ntsela
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply07 Aug 2020, 10:38
Official
Dear Ntsela
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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NS
Ntsela S's updateReviewer Update
13 Aug 2020, 15:20Hi, thanks for responding. The issue got resolved on your Twitter platform.
NS
Ntsela S's update13 Aug 2020, 15:20
Reviewer Update
Hi, thanks for responding. The issue got resolved on your Twitter platform.
Standard Bank's replyOfficial
19 Aug 2020, 15:06Dear Ntsela Seitlheko
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that this matter has been resolved already.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that this matter has been resolved already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply19 Aug 2020, 15:06
Official
Dear Ntsela Seitlheko
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that this matter has been resolved already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that this matter has been resolved already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***