Appalling treatment

I settled my home loan on the 24th February after getting my outstanding balance from Sphiwo at their home loan department. I had to phone because I couldn't get prompt email responses from Andries Pretorius I find it ridiculous that Standard Bank doesn't have a turnaround policy in responding to customers. Emails take more than three days to be responded to. On the 26th February I sent a letter to the following email address *** with regards to my settled home loan got an automatic response advising me that I will receive a reference number in due course which didn't occur. This morning I was shocked to see that Standard Bank has deducted a monthly home loan payment as is normally the case you cannot tell me that they cannot see that it is paid up. as advised by Audries Pretorius when you settle you home loan account the bank only deducts the insurance if applicable and administration fee until while the transfer process is still in progress so why did they deduct mire than that. I have been with thus Bank since I was a student and I have kept all my accounts up to date. Even under these difficult times being unemployed I managed to pay my home loan every single month without skipping including my vehicle finance which I also finished paying off. I am one of their Prestige client who is disregarded and not valued. I am so glad I finished paying my home loan so that I can cut ties with this pathetic business which is clearly focused on the bottom line greed knows no boundaries.