Appalling Standard Bank Customer Service

For the last two weeks I have been enduring the most stunning lack of customer services from Standard Bank since receiving inbound money from the USA that has come from my aunt’s deceased estate. Two weeks ago I received 2 separate amounts of inward money as part of the inheritance. The first amount CAME INTO my account on the Monday (4th) and then was REMOVED without warning later in the day. The next amount came in the next day and soon thereafter my account was locked - with only one of the two amounts still in the account. No one has explained what is going on or when the situation can be resolved. Call centre calls have left me on hold or just palmed me off onto another operator. Emails to the Transactional ***** office and the ***** Query Management office have never had replies. I am stunned at this shocking display of customer service…well, there is NO display of customer service….and the frustration I am feeling is indescribable. My siblings have both received their inheritances in their own (different) banks and have not had an ounce of trouble and are happily spending the money.

I am busy setting up a new account with another bank so that all our family accounts can be moved to an institution which actually believes in serving their customers and whom I, as a customer, can trust with my money.

Anyone at Standard Bank is welcome to contact me at *** if they would like to help me get access to my money, and try redeem the Bank’s reputation.