Appalling / Shocking Customer Service Level

Standard Bank SA debits from one account to another *******ly and without consent or approval of clients and are in contradiction of their own act.

When you try and get to the bottom of this or get in touch with Bizdirect (as this is a business account), you are informed that they are off-line and cannot assist with your dispute re: ******* debits passed on a Business Account?

I tried on three (3) different occasions to get in touch with Bizdirect and each time I am told that they cannot assist? Indeed a very good impression from a Business point of view, especially on a public holiday.

Standard Bank's level of service and their attitude towards private and business clients have dropped significantly and one cannot but wonder who really is in charge at the end of the day. The client on their own account or the bank (in this case SBSA) of your account as they decide randomly what they will debit and select ANY account within the closest parameter to *******ly debit amounts from regardless, if this is a Business or Private account.

Your service level is shocking and your customer service level appalling to say the least.

I would NOT recommend nor suggest this institution to anyone in light of the above.