Appalling service - Theft on banks part, taking what is not theirs

I am appalled by the level of service from the bank. Standard bank charge me R45 per month for a card that does not exist. I have been battling since April to sort this mess out, without any success. I have to phone monthly to have a icard charge reversed on my account. I was charged again R45 on 8 July and after checking my statement I now see that the 8 June amount of R45 was NOT reversed as promised. I am shocked at the incompetency of the bank to cancel the ******* charge on my account. The bank refunded me 4 amounts between 11 and 12 May for ******* charges on my account. I have to phone monthly at my expense to have the amount reversed, and have to wait days for the refund. I have to been charged this amount since 2013 and was told that it cannot be refunded. As I have been unable to make personal phone calls at work, I only noticed this during lockdown working from home. I was under the impression that the charge was for using my debit card, but found out that the charge is for a garage card that does not exist.

I am sick and tired of excuses from bank staff that obviously are unable to sort this out.

Standard Bank does not deserve the 1 start from me, they should get no stars.