Appalling service provided by a FAIS consultant

Standard Bank in Southdale has appalling service. Tracey Ngoetjana user ID: c700945 and Mbali Makheta, user ID: A153219 refused to refund my brother his money, nor take responsibility/ accountability for the damage they caused. Mbali Makheta opened an educational policy for my brother (at the Standard Bank in Southdale) which was supposed to deduct only R100 each month instead they deducted R1100 out of my brothers account. They refusing to refund my brother the full amount and charging my brother an additional cost of R200 to close the policy. They make an incorrect debit order and refuse to neither refund nor rectify the error caused by them! This is indeed unacceptable and so appalling, never thought standard bank would treat human beings like this, so disappointed. I question why people bank with them!