Appalling Service from Standard Bank VAF. Horribly poor!!

After paying off my car in January 2025, Standard Bank VAF deliberately refused to send me the car's original Natis. Every time I call and on the line for over 30 minutes, I'd eventually be told it's being queued for courier but almost five months later nothing has happened. It took a simple WhatsApp message from someone within a car buying institution to get a response from his friend working within the bank that the Natis documents are still on file with the bank, meaning NO MOVEMENT since January!!! Standard bank is becoming such a pain, the service is horribly disappointing and I have several accounts with this good for nothing bank, even now I am in the process of buying a car and I was naturally considering to use Std bank but I never want to suffer like this so moving to another bank is definitely a better idea at this point. Do better, it's tiring and you're lately behaving like a government department with your POOR SERVICE!!!