Appalling service from Standard Bank (Private Banking Division )

Appalling service from Standard Bank (Private Banking Division) At the close of last year after several complaints , I spoke to a Manager of Private Banking ( Mr Bongani Thabethe) early November who promised to expedite a change of private banker. I then followed up with a further mail only to receive out of office responses.

It is now over 2 months later and I am still calling left, right and centre to get the required private banking client support and being forced to go in to the branch for assistance instead.

If this is private banking service, I shudder to think what the regular Standard Banking client has to endure.

I believe the poor quality of customer care (if not non-existent) , is a common place occurrence as both my wife and sister have also confirmed their disappointment & frustration with the bank. The latter being forced to close her account profile and move to another bank,

Highly frustrated client