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trevor B
1 reviews | Active since Oct 2011
18 May 2021, 07:36
APPALLING SERVICE FROM STANDARD BANK GEORGE
We opened a business bank account at your George branch and requested that my bank card be sent to Centurion, which is my closest branch. However, the card was sent to Century City, which is in Cape Town - about 1400kms from where I am. Despite numerous emails to Mr Stefan Frohne at the George branch who did the opening of the account, I never received any response from him, nor did I receive the bank card, This is quite appalling and unacceptable and I will have to consider moving my business to one of your competitors.
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Replies (3)
Standard Bank's replyOfficial
19 May 2021, 01:02 Hello Trevor
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply19 May 2021, 01:02
Official
Hello Trevor
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
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trevor B's updateReviewer Update
29 May 2021, 02:01Despite the above response, I have thus far not receive any communication regarding this matter
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trevor B's update29 May 2021, 02:01
Reviewer Update
Despite the above response, I have thus far not receive any communication regarding this matter
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trevor B's updateReviewer Update
29 May 2021, 02:02Standard Bank did not even respond to the complaint I raised on their website - WHICH IS REALLY PATHETIC
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trevor B's update29 May 2021, 02:02
Reviewer Update
Standard Bank did not even respond to the complaint I raised on their website - WHICH IS REALLY PATHETIC