Appalling service from Standard Bank ***** Division.

Appalling service from Standard Bank ***** Division.

My elderly father was attacked, kicked and punched by ********* who then proceeded to ***** his bank card at one of your ATM's which had been tampered with by *********, and you have the audacity to state to him that you will not re-pay his money that was ****** as he compromised the pin number. Please do explain how you reach such a conclusion when you have ATM's that can be tampered with and that are clearly not secure for your customers to use?

He has been a loyal Standard Bank customer for over 50 years - he has NEVER had a situation where he has requested assistance of this nature or anything else, yet you are refusing to repay the R5000 that was clearly ****** from him minutes after he was attacked, and at a Nedbank ATM.

I want a written report from the ***** Division, stating their version of the events and why this money will not be re-paid.

This is completely unacceptable and we will not and do not accept this decision. We are seeking that the money that was ****** from him be repaid ASAP.

Your NPS score is very low Standard Bank - don't you think it's time you started looking after your customers?