LJ
Lee J
1 reviews | Active since May 2011
17 Jun 2021, 18:46
Appalling service from Standard Bank Bayside branch
What appalling service from this branch, good thing I closed my account.
There's about 3 clients being helped but probably 10 standard bank employees, yet you still wait for about 30min to be helped. Employees will visit each other's desks, chatting but make customers wait.
Person who helped me (I think her name is Riana) is utterly rude and arrogant. Some people at this branch could really benefit from training aimed at how to deal with customers since they clearly have no clue.
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Standard Bank's replyOfficial
18 Jun 2021, 00:53Hello Leandra Julies
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply18 Jun 2021, 00:53
Official
Hello Leandra Julies
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***