APPALLING SERVICE FROM STANDARD BANK AFTER 41 YEAR

My wife died on the 17/08/2013. I, R Allgeier was appointed executor since 31/10/2013. I have provided all documents requested in excess of 6 times, which was sent to the Estate Dept of Standard Bank in Johannesburg, via the consultant at Standard Bank Menlyn Retail branch. Standard Bank blocked this account on the 30/8/2013 but still charges service fees which to date amount to roughly R15 000. To add insult to injury they also charged overdraft initiation fees of R500 on this blocked account. I've been a faithful client of Standard Bank for 41 years and the first time I have an unusual transaction Standard Bank's inadequate service has failed me. Each time I inquire this matter, I have to resend the documents. I am extremely frustrated at this stage. When the account was blocked by Standard Bank it showed a balance exceeding R93 000. All the delays and service costs incurred makes me feel that Standard Bank is using delaying tactics in order to deplete this account and withhold payment. I believe that, ethically, all service and other charges on the account should be reversed from the date the account was blocked.