Appalling service from Branch Manager at Wonder park Mall, Malefo Phetla!!!

In April I noticed unauthorized debit orders going off my Standard Bank account for Vodacom, MTN and some insurance company. I had called the contact centre for reversals as well as ***** to hinder any debit orders going off my account. Reference number ,*** (Joy,) *** (Norma 20/04/2022) on , *** (Ruben 30/04/2022). The last person I spoke to was Ruben from ***** who placed a hold on my account and indicated I should go to the branch after the long weekend. On the 3 May 2022, I made affidavits at the police station and I went to open a new account at the Wonderpark Mall branch. I was assisted by Lerato Mahlwele who I advised of the ********** debit orders and requested for new account but advised her that the old account should allow for credits but not debits which she agreed. Today,13 May 2022, my salary was paid but neither the old or the new account reflects my salary. I called Lerato Mahlwele who confirmed that the account isnt closed and my salary should be in. I told her I was coming to the branch but instead of being assisted by her she directed me to another lady who I later learnt was the Branch Manager, Malefo Phetla, who was very dismissive.She insisted that account isnt closed and that the salary out to be paid in and that I should check with my HR department. I called HR whilst with her and then I told her what they said. She asked me " so what do you expect me to do?" she left saying she would be back. I waited 30 minutes for her to return. I kept asking for her colleagues to check her whereabouts as I too needed to go back to work. on her return I showed her that I had attempted to transfer money from my credit card to the old account and it gave a message saying "to stop all activity". she told me that she escalated the matter and wasnt sure when she would get an answer, She asked if i want to wait or come back another time. I left the branch more furious than I came. I hate going to branches!! I want my salary. she didnt even check if its sitting in the suspense account, NOTHING!!This causes a ripple effect as I have payments that need to be doing and failure to do so affects my credit score!! A simple apology is NOT going to suffice. I want my salary and all account I have with standard bank closed, including the new one!!