Appalling service

I am a standard bank account holder and i must say their customer service line is the worse line you can call. My account was blocked and i didn't receive any communication from standard bank i encountered problems while i was trying to purchase something online, my card kept rejecting and i was advised that my account has been blocked. I called their ***** department for 3days and all those 3days they would put me on hold for more than 40min with no update of what the person is doing. their service is appalling and I'm shopping around for other banks. Even today my card issue is not sorted since the 24th.