1 reviews | Active since Dec 2022
Appalling service- Credit Card ***** Division
What appalling service from the Standard Bank ***** Division. It is now 6 weeks since I reported multiple ********** purchases on my Standard Bank Credit Card and despite repeated phone calls and emails to them I have received no feedback whatsoever, and I have no evidence at all that they have done anything at all to resolve the case, despite it having been reported a day after it occurred. How the bank authorised multiple, successive international purchases to the same creditor without any OTPs being issued, and even exceeding our credit limit to approve these transactions I cannot comprehend. My husband and I have banked with Standard Bank for around 40 years and are angry and appalled at the complete lack of service from the bank on this issue.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.