Appalling service by Std Bank Executors in late estates

Item: Standard Bank
Rating: 1
Author: Ursula W

Hi. If I could rate it a minus figure I would. Pls if you have left Std bank as your Executor of your estate, be ware. They dont fight for you, they just pay anything out without question. They don't even close accounts off property. What should have taken about a yr with my moms estate took over 1 and half yrs and I did 80% of the work myself and saved R1000s being paid out unnecessary.

Pls, if I can recommend, Don't use them and if you do, ask someone you trust to be co Executor and fight fir that u leave behind and not just pay things out.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

16 Dec 2020, 03:07

Dear Ursula Wright

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply16 Dec 2020, 03:07

Official

Standard Bank's replyOfficial

30 Dec 2020, 15:19

Hello Ursula Wright

Thank you for bringing your concerns to our attention.

An email has been sent to you requesting further details.

We await your response.

Kind regards
Complaint Resolution Centre
**********
***********

Standard Bank's reply30 Dec 2020, 15:19

Official