Appalling service by Standard Bank & Liberty

Even the one rating I'm giving them they don't deserve. I've never experienced such appalling service in my entire existence. On February 06, 2024 I requested for money from my account from Standard Bank at the Umtata branch. The consultant said it will take 24 -48 hours. I gave them an allowance of 72 hours. Did I get the money? It's over a month now all I am getting is back & forth nonsensical service as if I am begging for my own money. I mean really, I am not taking a loan but want my own money from this bank but the way I am treated I feel like I will never see it. I have children who need to pay school fees, rent, food and other stuff that I do not need to disclose to them. Every time I go to the branch, actually I went to 4 branches and they are all useless & ***********. I went to Umtata, (a young lad by the name of Mandla assisted me and said 24 -48 hours) Elliot, Queenstown & Cala. I am pretty sure they think I have nothing to do with my time hence I keep going back to the Cala branch. No guys what is this? Am I the only getting such nonsensical service or is it because I have been polite to these *********** consultants. I need this money as in now I cannot go for loans when I have money held by *********** whoever that is acting like they own this money I don't care how little they think it is it is still mine. I want this money in my account before end of business today please they must not tell me about business days I've had it with them.