MS
Marthinus S
1 reviews | Active since Jan 2015
09 Jun 2022, 12:23
Appalling service
Appalling service and a poor attitude by Standard Trust Limited, Estates Department, Hillcrest Office Park, Lynnwood, Pretoria in managing a deceased estate.
Once this bank receives their payment in full, they don't have to answer phones, don't have to reply to mails, don't have to be courteous when you do manage to speak to them, they don't have to provide updates, they don't have to have your information at hand, they don't have to be professional and they don't have to treat you like a valued and a previously loyal client.
Change your bank estate planning now before you have years of frustration and unacceptable service when a loved one passes away.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Jun 2022, 12:42Dear Marthinus,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply09 Jun 2022, 12:42
Official
Dear Marthinus,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team ***
MS
Marthinus S's updateReviewer Update
14 Jun 2022, 22:28Dear Standard Bank Hello Peter Team
We seem to be getting more updates/communication from the bank in the past couple of days and the process is moving in the right direction. Thank you, this is highly appreciated.
We seem to be getting more updates/communication from the bank in the past couple of days and the process is moving in the right direction. Thank you, this is highly appreciated.
MS
Marthinus S's update14 Jun 2022, 22:28
Reviewer Update
Dear Standard Bank Hello Peter Team
We seem to be getting more updates/communication from the bank in the past couple of days and the process is moving in the right direction. Thank you, this is highly appreciated.
We seem to be getting more updates/communication from the bank in the past couple of days and the process is moving in the right direction. Thank you, this is highly appreciated.
Standard Bank's replyOfficial
15 Jun 2022, 08:26Good Morning Marthinus,
We would like to thank you for giving us the opportunity to assist in your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to assist in your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply15 Jun 2022, 08:26
Official
Good Morning Marthinus,
We would like to thank you for giving us the opportunity to assist in your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to assist in your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***