Appalling service

Wow! Again Standart Bank has done it again to make my experience with them a total nightmare. You keep inconveniencing me and creating rediculous expectations just so that you can keep your clients. I think this is the last straw. I have had it with this bank. I think it's time to switch. I went into the branch to request a replacement cheque card on Saturday 28th December 2024. The lady suggested I suggested the app to request a replacement card of which I proceeded to doing so. The app gave me a coupe of options with the time slots that were available and one of them being Tuesday 31st December 2024 to be delivered at my home address. To my surprise when I called your bank I'm told the request was deleted due to something that happened on your systems. I spoke to Thokozane that day and told him how disappointing this was as nobody made contact with me to advise me of this. I gave him and standard bank the benefit of the doubt and proceeded in making a second request for today (02/01/2025) for the card to be delivered as it has already caused an inconvenience for me! Now I call and speak to Lindiwe who tells me the card is still being created and can only be delivered next week Wednesday. I nearly fell off my couch while listening to this. I'm given new information I was not given by Thokozane. I'm at the point where you can rather keep your card as I will open an account with a different bank as I am no longer willing to work with Standard bank. I have had experience less joy with Standard bank than the precious banks I have been with. So it's better to just return home because the inconvenience is costing me dearly. Soon as I open another account with another bank I'm transferring all my funds and will also update my Employer not to pay my salary into that account. I'm sick and tired of the disappointment. Why would you create an expectation on your app and your employee created the same. The whole experience will have taken over a week. And for what? Don't create expectations and not deliver on your promises. I'm done!