Appalling service at Standard Bank, getting a refund is a nightmare!!!

I am extremely annoyed with Standard Bank. On the 28th of Dec 2024, I paid a contractor through my Standard Bank cellphone banking only to be informed by the contractor that his business account was suspended. So he asked me to reverse the payment. I called standard bank spoke to the consultant by the name of Beudine Rotkin, seemed very helpful and I trusted her.

She explained the process of recall that it will take me 3 to 10 days to get my money back with a charge of R310. She sent me the form to complete and advised I should send back to her. Done all that same day 28th Dec 2024. 3 Jan 2025 I make a follow up with her just to check all is in order coz I don’t like surprises, she didn’t respond.

Fast forward day 10 was yesterday, I called Standard bank to get the shock of my life. My request was never processed, their system did not show any refund processed .

Today I am charged the R310 in my account for the reversal charges. Now this Beudine is calling me after I send a email to query why am I being debited R310 before being even refunded my money. They continue to take my money from my account for charges for a transaction they haven’t processed. Beudine is telling me that I will get my money in 10 days now. Now it’s 20 days of waiting for my R2350!!!! Shocking 😳😳😳

The next step is to close this account. I will rather move to another bank that values its customers. I faced a claim problem with standard bank from their insurance department. I had to go on this platform for my payment to be made. This is the most disgusting **** service of a bank.

I won’t advise anyone to bank with Standard Bank.