ME
Mariette E
1 reviews | Active since Jun 2020
23 May 2022, 11:56
Appalling service at Standard Bank
I have been a Standard Bank customer for 22 years and their services is just appalling. For the first time in 22 years I had an issue - ***** on my account - and their services has been **********. I've been trying for 3 weeks to get my internet banking to work, a couple of branch visits where you wait more than 2 hours to be assisted and I still cannot log on. I've been on the phone for hours and the issue is just not resolved.
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Standard Bank's replyOfficial
24 May 2022, 13:23Good day Mariette Erlank
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply24 May 2022, 13:23
Official
Good day Mariette Erlank
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***