LM
Lynette M
1 reviews | Active since Apr 2025
05 Feb 2026, 16:29
Appalling Service and Zero Urgency
We make our rental payments to our landlord at the end of every month and have done so consistently without issue. Recently, however, because the payment is an international transfer, Standard Bank repeatedly flags the transaction, fails to release it, and does not notify us at all. As a result, rent is paid days late, which is completely unacceptable and puts us in a difficult position with our landlord. When we raise the issue, responses take days as well. The lack of communication, accountability, and urgency is extremely disappointing. The service has been absolutely appalling.
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Replies (2)
Standard Bank's replyOfficial
05 Feb 2026, 16:40Dear Lynette,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Feb 2026, 16:40
Official
Dear Lynette,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
LM
Lynette M's updateReviewer Update
06 Feb 2026, 08:07The issue remains unresolved, and we are extremely concerned by the lack of urgency and regard shown toward your clients.
Aside from the private banker, who is unable to assist in her capacity, not a single person we have emailed has responded. It has now been a full day without feedback, in addition to the six days the landlord has already been waiting for payment. At no point did anyone from the bank proactively reach out to advise that there was an issue with the transaction.
This situation is unfair to your clients and has directly resulted in financial prejudice to the landlord due to the bank’s lack of communication and service delivery.
Aside from the private banker, who is unable to assist in her capacity, not a single person we have emailed has responded. It has now been a full day without feedback, in addition to the six days the landlord has already been waiting for payment. At no point did anyone from the bank proactively reach out to advise that there was an issue with the transaction.
This situation is unfair to your clients and has directly resulted in financial prejudice to the landlord due to the bank’s lack of communication and service delivery.
LM
Lynette M's update06 Feb 2026, 08:07
Reviewer Update
The issue remains unresolved, and we are extremely concerned by the lack of urgency and regard shown toward your clients.
Aside from the private banker, who is unable to assist in her capacity, not a single person we have emailed has responded. It has now been a full day without feedback, in addition to the six days the landlord has already been waiting for payment. At no point did anyone from the bank proactively reach out to advise that there was an issue with the transaction.
This situation is unfair to your clients and has directly resulted in financial prejudice to the landlord due to the bank’s lack of communication and service delivery.
Aside from the private banker, who is unable to assist in her capacity, not a single person we have emailed has responded. It has now been a full day without feedback, in addition to the six days the landlord has already been waiting for payment. At no point did anyone from the bank proactively reach out to advise that there was an issue with the transaction.
This situation is unfair to your clients and has directly resulted in financial prejudice to the landlord due to the bank’s lack of communication and service delivery.