Appalling Service and Unhelpful Staff

I'm utterly disgusted with the service I've received from Standard Bank. You'd think they're running a ****a shop, not a reputable financial institution. I had a loan with them, which I insured, but when I lost my job and no longer had a qualifying income, they vanished into thin air.

Despite numerous attempts to contact them, I've been met with complete radio silence. No guidance, no support, no nothing. It's like they're intentionally ignoring me, hoping I'll just disappear. Newsflash: I won't.

Their lack of empathy and understanding is staggering. I took out insurance for situations like this, but apparently, that means nothing to them. I demand better from my bank. If you value your sanity and your finances, stay far, far away from Standard Bank.

UPDATE: Still waiting for a response from Standard Bank. Starting to think they're allergic to customer service.