Appalling Service and customer care from Standard Bank (Private Banking Division)

Appalling customer service: My previous post on the 29th of April requesting for Standard Bank (Private Banking) Division to assign me an available and willing private banker has still not been attended to. Yet, Standard Bank's (seemingly automated response) states that we are valued as clients and someone is addressing the issue. Quite the contrary.

I have had need for banking assistance for the past 20 days and not a single Standard Bank customer care agent has been forthcoming to call/ assist. Is this the level of customer care that Standard Bank provides to its private banking clients? I currently have need for banking assistance and have been forced to call a helpline instead (going through painstakingly long waiting periods). How is this private banking assistance? I shudder to think of what the average, regular Standard Bank clients go through, if this is how private banking clients are treated.

I raised the matter with two senior officials to date: Gorden Bila (Customer Care) who undertook to liaise with Bongani Thabethe, but I am still awaiting resolution of my complaint below. Appalling service to long -standing loyal clients (what hoops does one have to jump through at Standard Bank to get decent service these days). Highly disgruntled client (see previous complaint dated 29th April below & Standard Banks cliche response to pacify disillusioned clients)