JM
Jabulane M
1 reviews | Active since Sept 2018
29 Sept 2020, 15:55
Appalling service
I called in a couple of days or weeks back for a relief on my home loan and was advised that within 10days not working days/business days i will receive feedback, 10 days went by nothing and what stood out was consultant advise me before that can be approved or declined an evaluator needs to come and evaluate my property this past friday till date i am waiting. I remember now why i settled my car and went to nedbank for an upgrade merely because of you guys appalling service
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Replies (2)
Standard Bank's replyOfficial
29 Sept 2020, 16:01Dear Jabulane
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply29 Sept 2020, 16:01
Official
Dear Jabulane
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
08 Oct 2020, 12:16Good day Jabulane,
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on 08/10/2020.
Kind regards
Complaint Resolution Centre
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on 08/10/2020.
Kind regards
Complaint Resolution Centre
Standard Bank's reply08 Oct 2020, 12:16
Official
Good day Jabulane,
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on 08/10/2020.
Kind regards
Complaint Resolution Centre
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on 08/10/2020.
Kind regards
Complaint Resolution Centre