Appalling service

I am so perturbed with standard bank with their doings apparently i owe R7000 because i had gotten a premium holiday/covid relief prior to trading in my car which was approved by MFC. Who informed me about that R7000 and firstly i remember in March when i called in i specifically asked to be sent the terms and conditions of the premium holiday/covid relief before however that did not happen they never debited in march and April then i called to find out why because i had asked for terms and conditions before so now i am getting harassing sms and emails that my name is handed over and it affected one of my applications this i am taking up with immediate effect.