Appalling Service

I have been trying to make an urgent transaction at the Umhlanga branch since the beginning of the week. I have was assured by Rinesh ( some team leader- not) on Tuesday that the transaction would be don't pending documents which needed to be sent from another branch. two days later the docs were still not sent and no one had followed up. I emailed Rinesh and he chose to ignore my email which resulted me in visiting the branch (for the 3rd time) today and nothing had been done. I sat in the branch for 3hrs and left without a satisfactory outcome. <br> I just need to close ALL my accounts with this bank. I'm sick of the ROT<br> <br>