Appalling service

Been with standard since for over 10years. The service just keeps deteriorating. I’m a prestige banker so maybe that is why. I have a banker but no means to directly contact her….even during an emergency. Can never get a hold of any other banker to assist me with anything(because they don’t take calls…voice over always claims they’ll call you back) and when I do get a response via email they take weeks to revert bank.

App**** for a home loan more than a week ago…a simple acknowledgment of receipt….claim you’re processing atleast? Lol. Fnb responded in 2days and I don’t even bank with them. I keep hoping it will get better but wow!!! At this point…joke is me.