Appalling Service

I have had an ongoing query with Standard Bank for several months now, and the experience has been extremely frustrating. I’ve been passed from pillar to post with no clear resolution and no time frame provided on when my issue will be resolved.

What’s most concerning is the complete lack of empathy, accountability, and basic customer service throughout this process. There has been no apology for the delays, and each interaction feels like I am starting from scratch.

In particular, my experience with consultant Nomonde Luhabe today has been especially disappointing, with little effort made to assist or take ownership of the issue.

For a bank of this size, I expected a far higher standard of service. This has been a very poor customer experience, and I would appreciate urgent intervention and a clear resolution to my matter.