Appalling service

I did a online application for a credit card at Standard bank and I was refered to the branch the following day a consultant called me from standard bank from the number *** and she assisted with application and I was approved, she said I will get a call or text to go collect my card at the branch and till this day I haven't heard any response. I've called your contact center more than 2 times and all they do is put me on hold for over 5 minutes without a reason. Your service is appalling I wont recommend anyone to bank with you guys no wonder you are loosing clients everyday.