Appalling Service

I have been attempting to close my credit card with standard bank for the past 2 weeks. Two weeks ago I attempted to call the call centre and was on the line for half an hour before I hung up. Last week I visited one of the branches to attempt to close it again and was told that I still need to call the call centre because they cannot assist me personally, which in itself is ridiculous. Yesterday, after holding on for 1 hour and 22 minutes someone finally answered, Didimalo. She attempted to assist me and told me she would call me before the end of the day. I explained to her that it is a matter of urgency as it is related to my late husband's estate. Hence, I'm still waiting on the information and for the letter I requested. I am of the impression now that they are deliberately dragging out the process in order for you to give up and revert back to using your credit card. They have no regard for what people are going through and no empathy either. If I could rate them 0 stars, I would.