Appalling service

<p>How much more do I need to do to get my query resolved. I have spoken to consultants, a branch manager and your social media department to reverse a d/o. All of whom have promised to have this matter resolved. Then they decided to reverse an incorrect d/o and have the audacity to ask me to make a cash payment or ask my creditor to double debit next month. The lady also assured me that the correct d/o will be reversed by end of day Thursday and my response was 'I wouldn't hold my breath' and guesse what, another empty promise. Please sort this out so that I can close this account and never have to deal with this mediocrity. </p>