Appalling Service

<p>App**** for a Standard Bank student loan two weeks back and it was instantly approved provisionally. So my younger brother (student) gets an sms that he needs to urgently go to Midrand Branch to accept the offer. Minor issue is that He is in Cape Town at school and as a surety I am in Midrand. I phoned standard bank to confirm if I can sign first in Midrand since the documents are there and then send the sign documents to Cape Town afterwards. The call centre lady agreed and I then proceeded to Midrand Branch. Here, for something I thought should be very simply and painless, I got the shock of my life. I had to wait for well over an hour to be assisted and I could just see that people there were really not interested in assisting and all they wanted was to go home. Okay I waited until my turn came but shuuuu I didn’t get much help. A lady called Thandi Sepheka attended to me but the answers I got were not very helpful and I was just not happy. First she told me that I cant sign first as the Surety as the student needs to sign first. I truly couldn’t understand her logic and therefore tried reason with her but she had made up her mind and she told me she is the consultant and is her name on the line. Okay if that was not enough when I asked whether the contract had arrived and when it expires, she said I dont have the password to login into student loan and therefore she couldn’t help. I asked if I could give her the loan reference for her to check and let me know but she said she cant promise things not within her control (getting the password). She then said I should come back on Tuesday to check if she got a password but even that she wasn’t in a position to confirm the date. I was confused and baffled to say the least. I don’t know if the incompetence was on her side or if standard bank systems are just letting her down but either way this was very poor service from Standard bank. I just hope this is not the standard service to all customers. Student loan Ref: ********** cquzn8</p>