*********, Appalling Service

I write this email with a very heavy heart... As I am direct benefit to my mothers estate, Standard Bank Home Loans I really don't know what you playing at here, however I will put it here for your ****EN Perusal as well your entire organization that full of ********* work ethic in wanting to take my mothers house with under hand dealings. How does one manage their financial goal & commitments if they are not provided with necessary info to do so...? I believe there a call logged by home loans team to expedite this to LEGAL team to provide the requested Bank Statement that seems to take a 100 ****en years to get to the customer. I believe if the account is paid up from the Arrears it must be send back to the relevant team to manage the account as it is update. however you keep on stating that the account is sitting with LEGAL please explain I would really love to hear what's the best excuse you will give me ( Also note that I wont take SORRY), As it won't be good enough. when your customer (My mother) requests statements to see & understand how far she is with paying off the house - she doesn't get any update from you. But with evicting her, you very efficient not to mention on point. Glendra Victoria Somdaka is contactable on ***

I hope you don't think this is where it ends, there are medical bills that Victoria has incurred over the past months not to mention the years & bluddy *********** individuals that only know how to collect money & not go beyond the call of duty to help your stupid customers

I need two head of departments to provide a feedback on this, if not ombudsman will get it out of your ****en lazy asses.