Appalling Service

Utterly disgusted in the service of Standard Bank. Ralston Petersen was very quick to sell me the policies that I have but when it comes to putting in a claim, it is a nightmare. It has almost been a month since I have been trying to contact the claims department. The amount of airtime I have spent on calls is ridiculous. I stay on the line for more than 30min at a time, just to listen to the terrible music and to hear that there is high call volumes. I have tried for the past 17 days????? The claims department sent emails to say that they will contact me within 2 hours, what a joke, as I am still waiting since last week for this call. Ntombi from the claims department did try and call me a few days later, however, I was unable to answer. I sent her an email asking her to give me a call at a specific time, I really can not answer my phone whenever I want to, as I work with clients as well. And just like Ralston and the claims department, she is now also ignoring my emails.

Can someone please help me?????