Hellopeter
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1 reviews | Active since Jul 2016

25 Jul 2016, 12:47

Appalling Service

<p>I called your call centre and it took them 8 min to answer my call. By the time my call was answered my airtime was finished. As a loyal standard bank client that desperately needed assistance I am very upset and disappointed by this service. If you are going to make us wait 8 min to be helped at least consider having a toll free number. Not only was are not helped but I lost R15 worth of airtime, as a struggling student that's a lot. Utterly disappointed. </p>

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Replies (3)
Standard Bank
Standard Bank's reply26 Jul 2016, 06:24
Official

Good day Senzi Bengu

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply27 Jul 2016, 06:10
Official

Good day Senzi Bengu

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply02 Aug 2016, 04:54
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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