1 reviews | Active since Dec 2016

03 Aug 2018, 20:24

Appalling Service!!!

Appalling Service!! Please can someone explain to me how my card keeps getting declined and then i end up being charged 3 times for things !! then i must spend close on an hour to even try get through to your customer service !! I am honestly sick to death of this lack of service !!!!!! By far the worst bank ever !!

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Replies (2)
Standard Bank
Standard Bank's reply06 Aug 2018, 03:29
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

Standard Bank
Standard Bank's reply07 Aug 2018, 12:56
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Best regards,