APPALLING SERVICE

It is the absolute worst experience trying to reach a consultant on Standard Bank - I have been tying to reach the credit life department for 2 DAYS NOW and just cannot afford to hold on the line for 40 minutes at a time!!!!! absolutely appalling and shocking - if you are going to offer a service and a call centre, then do it properly! Make sure you have enough manpower and attend to your customers quickly and efficiently!!! My second issue is that debit orders went off on 15 December WITHOUT NOTIFYING ME!!!!! totally unacceptable service!!!! Really considering changing my financial institution to one more capable and responsive.