Appalling Service

I paid my credit card in full, called the call centre spoke to Thuli Silangwe and he confirmed that there is no settlement amount that needs to be paid he confirmed that its a R 0.00. Thereafter he transferred me to the Retention team where I spoke to Kgothatso, she then advised me that I need to pay R+-130.00 and that the account cannot be closed unless I pay that amount. I told her that Thuli said nothing was outstanding and I know that all calls are recorded etc. She said a Team Leader/ Supervisor would call me since yesterday 14:10 I am still waiting for a call.

I got so fed up and paid the R 130.00 called in again and to my surprise the agent couldnt hear me and dropped the call. I phoned again then got told I was going through to the Retention team only to hold on for 10 minutes. I then dropped the call.

I am terrified at the service received by the Standard bank team!

All I want is for the account to be closed!!!!

#*********** staff