SM
Solomon M
1 reviews | Active since Mar 2016
14 Apr 2016, 16:12
Appalling Service
I have never experienced such appalling service from Standard bank Home Loan I have arranged for the bank to take the installment on the 08/04/2016 but they decided to take the installment twice, i called on monday 11/04/2016 to reverse one installment and i was told the funds will be back within 24/48hrs I waited its now 4 days no funds were returned when i call their Call Center i am told they working on it from Back-Office and now they need a bank statement...A bank statement for what because i am banking with them, they can see the double installment on my Home-Loan statement but they cannot reverse the funds..this is bull****
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
15 Apr 2016, 07:31Hello Hello@1234,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply15 Apr 2016, 07:31
Official
Hello Hello@1234,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***