appalling service

I have reported ***** on my business account last month and I have not received any feedback. After writing a report on hello peter I received an email on the 10th on December requesting my bank account. I responded and till today no one has got back to me.<br> <br> I really find it ridiculous that the bank requested my account number while my id number was on the report, but every time when i'm at the bank they only need my id. This really shows that someone is not doing their job or their are ***********. <br> <br> I am annoyed by the letters, statements and the calls telling about the negative balance on my account. if this matter is not resolved before the end of this week, I will be taking my business to another bank.