Appalling service

I have reported ***** on my business account on the 2nd of December and I was promised feedback on the 4th but till today I have not received any feedback. I have being receiving annoying calls from your collections department demanding payments. I really find your service appalling because if someone can have access to my business account without me giving them the bank account numbers that means you have poor security mergers and my business funds will be compromised.<br> <br>