Appalling Service

It is with great disappointment that I have to review standard bank Kingsmead Durban's appalling service. Upon requesting for a withdrawal of money sent to me via moneygram from a family member in the united states, I was told that they could not process it because the sender had not included my second name on the details. I had my ID in hand which obvious states that I am the one to receive the funds but they turned me down and told me to get the sender to edit the details. Now how does someone who has already processed the funds supposed to go back and edit the details when the transaction has already been done. None of the staff, not even their manager know how this can be done, but they have the nerve to turn me back and tell me to find a way to do it. Standard bank will be losing a customer and many more because of their level of customer service and appalling behavior and its not the first time, the other time they couldn't assist me updates address on my account profile because I didn't bring the proof of address but when I came back with the proof of address the consultant was able to update my address on the system without me producing the POA, this branch has caused me a migrane, I always go there for moneygram withdrawals, and it's always a hassle.