Appalling, ****
I’m so appalled by these guys, I have a credit card with this bank which I was owing and went to the branch to close it and their could not find my account after spending hours there, finally got a callback from them and gave me the balance which was R1800 something which I paid 2 or 3 months ago and was suppose to receive a settlement letter and till today nothing and I even called requesting for one and now I’m being told my account is owing R200
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Replies (2)
Standard Bank's replyOfficial
23 Oct 2020, 15:54Dear Fikile Thwala
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply23 Oct 2020, 15:54
Official
Dear Fikile Thwala
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
27 Oct 2020, 16:55Good day Fikile,
Please be advised that a response email was sent to your email address.
Kind regards, Complaint Resolution Centre
Please be advised that a response email was sent to your email address.
Kind regards, Complaint Resolution Centre
Standard Bank's reply27 Oct 2020, 16:55
Official
Good day Fikile,
Please be advised that a response email was sent to your email address.
Kind regards, Complaint Resolution Centre
Please be advised that a response email was sent to your email address.
Kind regards, Complaint Resolution Centre