APPALLING ONGOING SERVICE FROM STANDARD BANK

I have had repeated attempted ***** on my account, I have stopped my cards, received new cards only for this to happen on numerous occassions, I have not used this card for well over 18 months. Why does Standard Bank not have more systems in place to prevent this happenning? Trying to phone and get help from the ***** Department is an absolute nightmare, I have tried phoning every single number I can find from Sunday evening to now to eventually be told I am number 85 in the queue, when I eventually get through to a live person, Im told to phone them immediately when this occurs, but you cannot get through to any of the so called numbers. When I viewed my statement now I see I am being charged R95,00 for copies of statements for 2 months which I did not request. I deposited R101,41 cash at the branch without being told that I would be changed a fee of R92,50 for this deposit by the cashier, had I known this I would have made an eft payment. I have repeatedly being asking for this account to be closed to no avail. I am really disappointed for the service I have received from Standard Bank in the last 16.4 years that I have had this account. The consultants that answer the telephones are clearly not training correctly to handle these situations of attempted *****. I am a most unhappy customer.