Appalling Forex Service from Standard Bank

I am still waiting for Forex funds to reflect in my account from the 1st of October. I initially called customer service where I wasted an hour of my time without being able to talk to anyone or find out where my funds actually are.

I then emailed Standard Bank for the last 3 days without a single response from anyone. No one is able to assist me or just simply tell me when the funds will be processed. I work online and this is the only income I have to pay all my bills. But enough is enough, I'm definitely leaving Standard Bank if this is not resolved within the next 48 hours and I'm confident there will be loads of other customers that will do the same.